Shipping Policy

Shipping Information

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

Shipping Areas

We currently ship within the UK only.

All prices shown on the website include shipping to mainland UK only.

Delivery Options

We offer the following delivery services:

• Standard Delivery
• Express Delivery

Shipping Costs

• £7 shipping on orders below £99
• Free shipping on orders over £100

Processing Times

As all of our products are personalised to order, orders are normally dispatched within 7–10 business days.

During busier periods, dispatch may take a little longer. If this happens, we will contact you to let you know.

Please note that we do not dispatch orders on weekends or bank holidays.

Delivery Times

Once dispatched, estimated delivery times are:

• Standard Delivery: 2–4 business days
• Express Delivery: 24–48 hours

Please note that these delivery times are estimates and may vary depending on Royal Mail and seasonal demand.

Courier and Tracking

We use Royal Mail for deliveries.

Tracking is provided on all orders, and tracking details will be sent once your order has been dispatched.

Delivery Delays

While we always aim to meet the estimated delivery times, delays can occasionally happen.

If there is a delay with your order, we will contact you as soon as possible to keep you informed.

Customer Address Information

Customers are responsible for ensuring that all shipping details and delivery addresses are entered correctly at checkout.

We cannot accept responsibility for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Damaged Orders

If your order arrives damaged, please refer to our Returns Policy for full details on how to report the issue and request a replacement or refund where applicable.

Contact Details

If you have any questions about shipping, please contact us:

Address:
2 Torr Hill Park
Torr Quarry Road
Kingsbridge
TQ9 7QQ

Phone:
01548 842115